J. Smith Lanier & Co. employs a full-time claims staff dedicated to handle claims, which in turn allows us to focus direct attention to the special needs of our clients and provide prompt and orderly resolution to their claims. Our Claims Team has an extensive commercial insurance experience, including an average of 10 years as independent and company claims adjusters. They have been involved in numerous claims on a wide variety of coverages. From first notice to final settlement, we believe in maintaining an active involvement in discussions with you, your loss adjusters, insurers, and legal representatives. Through long established contacts with major markets and experience in handling some of the industry's most complex claims, we have been able to overcome obstacles that inevitably arise in the event of a claim. Our goal is to ensure that those obstacles do not result in reduced or delayed claim settlements to you. What to do if you have a claim? Arrange for first aid for the injured Protect the aircraft or other property from further loss Notify authorities, as needed. Review the official safety procedures of the National Transportation Safety Board http://www.ntsb.gov/aviation/aviation.htm (NTSB) procedures Notify the insurance company or JSL Aviation (1-800-654-7892 or 1-678-639-4100) as soon as possible to report the details of the accident. Avoid making statements about the loss (except to government officials) until the insurance company grants permission Do not initiate repair work without insurance company authorization As the claim process proceeds, call on us at anytime with any questions; or concerns that you might have